Strengthen Citizen Engagement with the Power and Precision of EAZY COLLECTE

At a time when local authorities are expected to respond with greater speed and transparency to rising citizen expectations, Citizen Relationship Management (CRM) has become a key tool for building proximity and trust. With EAZY COLLECTE, CLS introduces a comprehensive, interconnected solution designed to meet the operational challenges faced by today’s territories.

Our approach is clear: place your CRM at the heart of a high-performance digital ecosystem, directly connected to field operations, to ensure maximum responsiveness and efficiency.

Unified, intelligent management of citizen requests

CLS’s EAZY COLLECTE platform centralizes all citizen requests, from incident reports and appointment bookings to bin replacement requests, regardless of their source. Calls, emails and mobile applications are brought together within a single digital front desk, ensuring seamless tracking from start to finish.

Thanks to the integration of our solutions with Publidata, citizens can easily book bulky waste or green waste collection appointments themselves or report an issue via local citizen portals or mobile applications.

All requests are automatically consolidated within our intervention management module. This allows teams to categorize, prioritize and route each request to the appropriate service or collection round with ease.

The result is clear: faster handling, full traceability, and a tailored response for every citizen.

Accurate, traceable insight into the life of your territory

With EAZY COLLECTE, local authorities gain access to a comprehensive, real-time monitoring solution enriched with photographic evidence. Every aspect of territorial activity is recorded, leaving no room for uncertainty and ensuring full traceability.

A complaint about a missed collection? Replay precise collection times, bin lifts and vehicle routes to provide clear, factual answers to citizens. Repeated sorting errors at the same address? Identify recurring issues and rely on concrete evidence, including photos, to support awareness and encourage better practices. A dispute over an incident? Thanks to accurate time-stamping, every interaction with citizens is documented and supported by verifiable data.

This detailed, historical view transforms daily operations into a reliable source of insight, strengthening transparency, accountability and trust between local authorities and citizens.

A clear interface for field teams and transparent follow-up for citizens

Designed to ensure continuity between field crews and operations teams, EAZY COLLECTE provides a consolidated view of events across the territory and of all scheduled appointments. Every request is logged, geolocated, assigned, and tracked through to resolution, with the option to attach supporting evidence such as photos, comments, or reports.

From the citizen’s perspective, feedback is clear and consistent. When connected to a third-party citizen relationship system, acknowledgements of receipt can be sent automatically, ensuring communication at every stage. This approach helps build a relationship of trust with residents, grounded in responsiveness and transparency.

Leave paper behind: streamline your processes with stronger field continuity

Unlike rigid or siloed citizen relationship systems, EAZY COLLECTE from CLS is built on a fully connected, operational approach. It doesn’t just process requests. It integrates them directly into business workflows, schedules them within collection tools, and delivers the right information to field teams at the right time.

This field-first positioning makes all the difference. It ensures that every citizen request leads to a concrete action, delivered quickly and measured with precision.

Proximity: a cornerstone of a more responsive, citizen-focused city

With a modular, interoperable, and scalable approach, EAZY COLLECTE adapts to local authorities of all sizes. It integrates easily with your Information System, relies on open standards (APIs, standardized data flows), and benefits from CLS’s on-the-ground expertise as a long-standing player in public cleanliness and territorial performance.

Choosing CLS means opting for an enhanced citizen relationship—one that supports more efficient public services and higher levels of citizen satisfaction.